Less than 1% of the compound bows we sell are "bare bows" in a sealed box. We service virtually everything we sell before it leaves our facility. We don't sell bows like most internet and mail-order archery suppliers, because we're an archery pro-shop first. Books and blenders don't require technical service and tuning, compound bows do (or at least they should). SERVICE BASED BUSINESS MODEL` There are some legit reasons why a real archery pro-shop can't match the Amazon-style delivery times you might get when ordering a book or a blender. I'm going to tell all my friends how much your whole company lies. This is not what I expected from you guys. It's shooting all over the place, and one of the practice tips was even loose. “I finally got my bow which was supposed to be here on Thursday. But if we get off on the wrong-foot, it seems we can't do anything right. If we get off on the right-foot, it seems we can do no wrong. If there is a sure-fire way to get off on the right-foot, or the wrong-foot, with a customer, it's with time.
Does bowtech warranty bows bought online archive#
It's practically universal throughout our email archive - good and bad. We've been keeping an archive of our email complaints and compliments for over sixteen years, and while no two emails are just alike, they all seem to have one thing in common. Time is easily our most difficult and persistent customer service matter - the source of virtually every incident and conflict. The granddaddy of all customer service issues is TIME.
And after 16 years, we have at least one thing figured out. But we do try to learn from our customer service successes and failures. So we try very hard to make sure that doesn't happen - but sometimes things don't go as planned. Fixing a broken promise is another matter all together. We've learned that fixing a broken bow is no big deal - we do it all the time. The more difficult task is to remedy customer irritation and frustration. Sometimes a stripped-out fastener or a bent cam is the easy problem to fix. We love 'em! But with enthusiasm and passion comes emotion, and this is where things can get messy. They're just enthusiastic people with a passion for archery. THE CLOCK IS ALWAYS TICKING! Before we discuss mechanical problems, we should take a moment to recognize an important fact. The insight might save us all a few squalls and future disasters. We're just going to put it all out there in this section, including some of our most difficult customer service challenges - specifically those related to compound bows. So rather than waiting to react to storms after they occur, we think it's better to have an open discussion on the topic of severe weather in the bow business. Even worse, this can put the customer, the archery store and the bow manufacturer on an adversarial path (which is decidedly bad for business). When something goes wrong, the fun and excitement of the whole experience can evaporate.
Problems have to be fixed - and fixed fast! Nobody buys a new bow so they can hate it and be disappointed with the purchase. But fault hardly matters once a problem occurs. Sometimes the bow is at fault, sometimes it's not. The smallest glitch in a bow buyer's experience can often metastasize into a total nightmare. BOW INDUSTRY WEATHER PATTERNS` This section might seem more like customer service notes than compound bow selection advice, but as we've learned, these issues are tightly interlaced.
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